Ordering Instructions for Downtown customers
Dear Downtown customer,
We have created a step-by-step how-to on placing an order using a downtown voucher.
Please make sure you reach the final step.
Only seeing the order confirmation page and receiving the order confirmation email means the order has been placed.
1A. If you have bought a "Downtown pack of 12 mini eclairs", please go to the following product:
1B. If you have bought a "Downtown pack of 6 eclairs", please go to the following product:
2. Add one product to your cart.
! You can only add one product per order.
! Your voucher will only work for this product. Even if other products on our website might look similar, voucher will only work for the products linked here.
3. Go to the cart
4. Select pickup location, date and time.
! If you can not select a specific date or hour means that we either reached our capacity for that date, either we are not open in that day/hour.
! Order has to be placed with at least 24 hours notice.
5. Press "Check out"
! Please don't use the "Special instructions for seller" field to tell us the voucher number, the pickup date or to change the content of the box. The content of the box is fixed and can not be changed.
! Delivery is not possible for these products.
6. Fill your email, name and phone number and press “Continue to shipping”
7. Press "Continue to payment"
8. Enter your voucher number using the exact format "XXXXXX-XXX" in the "Gift card or discount code" field and press the button on the right to apply the code
! In case you see the error message "discount code isn’t valid for the items in your cart", it means you have the wrong product in your cart so you have to go back to step 1, and add the right item to your cart.
! In case you see the error message "Enter a valid discount code or gift card", it means that either your voucher doesn't exist in our database or it has been already used.
9. Press "Complete order"
If everything was done right you will now see the order confirmation page.
You will also receive a confirmation email with all the order details, including location, date and hour for the pickup.
Please check the details in the email to see if everything is OK. In case you want to change the pickup details, please contact us.